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Customer Support

Support That Travels With You

Whether you bank online, in-app, or in person, our specialists are ready to resolve questions and keep your finances moving.

Email Support
Get In Touch

Choose the Channel That Fits

Reach us through dedicated phone lines, secure messaging, or instant chat inside mobile banking.

Call Us

+44 20 7946 0123
9:00–17:00 (Sun & Holidays included)

Secure Messages

Message us through the website or mobile app for unlimited conversations and real-time guidance.

Visit a Branch

25 Kingsway Street, Canary Wharf, London, E14 5HP, United Kingdom. Schedule ahead or walk in for tailored support.

Account Alerts

Stay Alert, Stay Secure

Receive automatic notifications for large deposits or withdrawals and unusual card activity, so nothing on your account happens without you knowing.

Customize alert thresholds, delivery channels, and escalation contacts so every transaction meets your peace-of-mind standards.

Manage Alerts
Quick Answers

Our Team Resolves Most Requests in Under 15 Minutes

Use the "Forgot login" option in-app or online. We'll send a secure code via SMS or email to help you regain access immediately.

Yes. Request a callback or schedule a virtual meeting to explore savings plans, international cards, and more.

Our customer success team provides assistance across multiple languages to serve households, businesses, and communities worldwide.

Call our hotline immediately or use the mobile app to lock your card. Our specialists will guide you through dispute resolution and issue a replacement.
We're Here For You

We're Here Whenever You Need Us

From account alerts to travel advice, our advisors are just a message away.

Call Support Open an Account